Senior Service Manager
Build the future, spark innovation and align your career with purpose.
McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.
Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through :
- renewables and energy services
- engineering and design
- construction and facility services
To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?
The Opportunity with McKinstry
We are adding a Senior Service Manager to our growing team in to provide excellent administrative support. In this role, you will lead, mentor, and develop a large truck-based Field Team (Union staff), take on a proactive role with market, industry and technology trends, plan and set team up for optimized delivery of services and lead strategic initiatives. Additionally, some responsibilities you will have include :
Support day-to-day HVAC service operations including dispatch, maintenance, repairs, and installations.Ensure compliance with safety standards, building codes, and internal quality benchmarks.Determine field strategies to drive efficiency and change management to optimize processes.Maintain high-quality service delivery of services in an efficient, productive and profitable manner.Manage a field truck-based technician team up to 60 individuals.Responsible for building a high-performance work team to ensure superior customer service, high retention of employees, and a preferred place to work.Interview, hire, train, coach, and manage team members to meet business needs.Communicate performance expectations and provide performance feedback.Assess Team and Individual effectiveness through the use and analysis of available reports and data.Responsible for actively coaching and developing team.What You Need to Succeed at McKinstry
Minimum 710 years in HVAC service management or related leadership roles.Minimum 10 years in HVAC or similar trades.Proven track record in managing service teams, client relationships, and complex HVAC / Facilities projects.Bachelor's degree in HVAC, engineering, business, or related field experience.Universal EPA License, Electrical License, and HVAC Excellence Certification highly desirable.Strong leadership and team-building capabilities.Excellent communication, customer service, and conflict resolution skills.Deep technical knowledge of HVAC systems, controls, and energy efficiency strategies.Ability to learn and navigate Business Information Systems, ERP Systems, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Teams, SalesForce.PeopleFirst Benefits
When it comes to the basics, we have you covered :
Competitive pay401(k) with employer match and profit-sharing planPaid time off and holidaysComprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximumsPeople come first at McKinstry, and we go beyond the basic benefits with :
Family formation benefits, including adoption and IVF assistance.Up to 16 weeks paid parental leave.Transgender inclusive benefitsCommuter benefitsPet insuranceBuilding Good paid community service time.Learning and advancement opportunities via McKinstry University.McKinstry Moves onsite gyms or reimbursement for remote workers.See benefit plan documents for complete details.
If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.
