Customer Service Representative - Cosmetics

Customer Service Representative

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple : to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team!

Customer Service Representatives receive and respond to calls from customers based on designated department, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Responsibilities of Position :

• Answer phones promptly and courteously utilizing company procedures.
• Receive and respond professionally and courteously to all customer inquiries.
• Identify customer's reason for cancelling service and attempt to retain customers.
• Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries.
• Ensure customer concerns are understood and clearly explain resolution to the customer.
• Process customer payments and assists customers with RumpkePay.
• Work in conjunction with other departments to resolve customer issues.
• Log and record information on customer accounts.
• Create work orders / interactions, as required.
• Work special data entry projects with accuracy and complete in time to meet deadlines.
• Resolve customer account issues and adjust accounts accordingly with verification from management, when required.
• Process online data entry for accounts based on designated department.
• Other duties as assigned.

Skills & Abilities Needed for Position :

Additional Working Conditions / Aspects :