Sales Support Specialist

Sales Support Specialist

The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders. In this role, you will work closely with our showroom sales team and our clients to manage multiple interior design project orders from pre-order through shipping; ensuring client's receive product when they need it and providing the luxury service experience expected from our brand. You will also help with other showroom operational responsibilities that could include receiving / sending shipments, inventory transfers, processing refunds. Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced, showroom environment!

Responsibilities

• Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
• Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
• Manage and track all order reporting data.
• Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes / order entry, sample requests, and processing and collecting payments.
• Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
• Other duties and responsibilities as assigned.

Requirements

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military / veteran status, or any other status protected by federal or state law or local ordinance. Waterworks may require physical requirements within its Showroom locations as follows :