Customer Success Specialist
VirtualVocationsRichmond, Virginia, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Customer Success Specialist I to manage technical support and customer satisfaction.
Key Responsibilities
Manage and resolve technical issues from the external Tier 1 support team
Investigate and diagnose software, network, and system configuration issues
Act as the point of contact for escalated cases and maintain accurate records in the support ticketing system
Required Qualifications
2+ years in a customer support or technical support role, preferably in SaaS or healthcare technology
Strong troubleshooting skills for complex technical issues
Proven ability to work cross-functionally with technical and non-technical teams
Strong organizational skills and ability to prioritize in a fast-paced environment
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Customer Specialist • Richmond, Virginia, United States
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