IT & Telecom Exp Mgmt Analyst

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The IT & Telecom Expense Management Analyst is a self-directed and highly detail-oriented professional who demonstrates integrity, a strong work ethic, and a continuous drive for improvement. This role requires independent ownership of complex billing and expense management functions, with a proactive commitment to learning and applying new skills that enhance efficiency and automation.

What You Will Do

• Independently manage and resolve complex billing discrepancies, disputes, and purchase order variances across IT and telecom services.
• Collaborate regularly with the Accounts Payable team to ensure invoices are processed and paid in a timely manner, escalating issues when necessary.
• Lead and support process improvement initiatives focused on billing controls, automation, documentation, and operational efficiency.
• Design and implement scalable billing workflows that ensure accuracy, timeliness, and compliance with contractual terms.
• Maintain organized and accessible repositories of vendor contracts, invoice records, and reporting tools for use by management and colleagues.
• Analyze vendor spend and provide year-over-year reporting and insights to IT leadership.
• Collaborate with management to serve as the primary liaison with vendors, ensuring timely resolution of billing and service-related issues.
• Monitor and enforce vendor SLAs and contract compliance.
• Manage contract renewals and track all associated documentation.
• Collaborate with IT operations to manage network-related issues, changes, and configurations.
• Participate in smaller-scale IT projects, ensuring successful implementation and stakeholder satisfaction.
• Continuously evaluate internal procedures and identify opportunities for improvement aligned with business goals and industry best practices.
• Exhibit a strong desire to learn independently and apply new knowledge to enhance billing processes, drive automation, and improve operational efficiency. The Analyst collaborates with management to serve as the primary liaison with vendors, ensuring timely resolution of billing and service-related issues. Supports Procurement Analyst(s) to ensure vendor Service Level Agreements (SLAs) are upheld, contractual obligations are met, and all renewal activities and related documentation are accurately managed and tracked. This role requires frequent cross-functional collaboration—particularly with Accounts Payable—to ensure invoices are processed accurately and paid on time. The Analyst also works closely with IT operations to support network-related changes, configurations, and issue resolution, maintaining transparency and escalating concerns when necessary. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

What We Require

Associates degree in accounting or equivalent work experience with strong business acumen. Minimum of six (6) years of progressive experience in technology billing, telecom expense management, or related financial operations. Demonstrated ability to work independently and manage multiple priorities with minimal oversight. Advanced proficiency in Microsoft Excel and other Microsoft Office tools. Strong analytical, mathematical, and organizational skills. In-depth knowledge of telecom billing systems, carrier procedures, and service terminology. Excellent verbal and written communication skills, with the ability to present findings and recommendations to various levels of management. Proven track record of maintaining confidentiality and exercising sound judgment in handling sensitive financial and contractual information. Demonstrate strong collaboration within team environments, consistently meet critical deadlines, and take full ownership of responsibilities. Maintain exemplary standards of integrity, accountability, and professionalism across all functions and interactions.

Ideal Candidate Will Have

Bachelor's degree in Technical, Finance / Accounting, Business, or equivalent education and / or experience. Experience in Accounts Payable or Telecom Expense Management (TEM). Proven success in leading process improvement or automation projects. Familiarity with telecom products and services such as PRI, POTS, LD services, cellular, and circuits.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

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