Nordic Speaking Customer Service for Information Technology (IT) industry

Nordic Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language across various countries, specializing in industries such as social media, gaming, healthcare, retail, travel, automotive, financial services, insurance, energy, and telecommunications. We pride ourselves on our ability to connect exceptional talent with the right employers, ensuring a perfect match that benefits both parties. Currently, we are looking for a dynamic and motivated Nordic Speaking Customer Service representative to join a prominent company in the Information Technology (IT) industry. This role is critical in maintaining high levels of customer satisfaction by addressing customer inquiries, providing technical support, and facilitating smooth communication. As a Nordic Speaking Customer Service agent, you will have the opportunity to showcase your language skills while working in a fast-paced environment that values innovation and problem-solving. If you are eager to advance your career and work in an international setting, we invite you to join our team and help shape the future of customer service in the IT sector.

Responsibilities

• Provide exceptional customer service to Nordic-speaking clients in the IT industry.
• Assist customers with technical inquiries and troubleshoot issues effectively.
• Communicate with customers via phone, email, and chat in Nordic languages.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with technical teams to resolve complex issues and provide feedback.
• Identify customer needs and recommend appropriate products and services.
• Stay updated on product knowledge and industry trends to better assist customers.