Client Performance Representative

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary :

Individuals within the Associate Support role interact with internal customers to provide and process information in response to inquiries, concerns and requests about products and services. They deal directly with internal customers by telephone and electronically. They respond promptly to all associate inquiries. Associate Support members respond to requests for support, logging problems, generating trouble tickets, diagnosing and resolving problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems. On an ongoing basis, they work to improve associate support processes and practices. These individuals also obtain and evaluate all relevant information to handle product and service inquiries. They may provide pricing and delivery information and process orders, forms, and requests.

Primary Duties and Responsibilities :

Interacts with internal or external customers to provide and process information in response to inquiries, concerns and requests about products and services or other support needed

Provides Level 1 support to incoming internal / external requests consisting of shipment support, platform management, additional customer consulting, etc.

First point of contact for day-to-day customer support needs via phone and email

Assess, appropriately triages, and escalates tickets when appropriate

Documents incident status and resolution utilizing SalesForce

Responds to and establishes communications and confirmations with incident reporting parties

Assists customer with recovery issues

Assists with identifying recurring incidents and notifies team members / leaders

Creates and updates documented resolution, job aids, or SOPs to team SharePoint site

Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity

Provides excellent customer service to prioritize a positive customer experience

Required Skills and Qualifications :

Associate's degree, or technical institute degree / certificate in Computer Science, Information Systems, or other related field, or equivalent work experience

Typically has 1-3 years of relevant technical or business work experience

Demonstrated working knowledge of basic hardware and software products and problem solving / diagnostic skills

Demonstrated ability and desire to learn corporate, division, and facility-specific applications, technology, and terminology

Demonstrated ability to learn customer support processes and techniques.

Good analytical skills

Ability to solve problems

Strong commitment to superior customer service

Motivated to collaboratively work in a team environment

Thrives in a fast paced, sometimes demanding role

Exhibits strong oral and written communication skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https : / / www.virtualfairhub.com / cencora

Full time

Salary Range

$37,900 - 54,120

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado / California / Washington / New York / Hawaii / Vermont / Minnesota / Massachusetts / Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies :

Affiliated Companies : Triose, Inc.