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Technology Support Engineer

Technology Support Engineer

LIV GolfNew York, NY, United States
22 hours ago
Job type
  • Full-time
Job description

Technology Engineer

The LIV Golf League is the world's only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world's best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game's societal impact. A landmark investment by LIV Golf also launched The International Series, a set of 10 enhanced events sanctioned by the Asian Tour, with elevated prize funds in world-class destinations, offering a pathway for leading professional and amateur golfers from around the world into the LIV Golf League.

Only four years into operations and with tournaments across North and Latin Americas, Asia, Australia, the Middle East and Europe, LIV Golf remains committed to developing the sport at every level and exposing more people to the positive virtues of the game through its unique blend of intense competition and entertainment.

LIV Golf is owned and operated by LIV Golf Investments whose vision and mission are centered around making holistic and sustainable investments to enhance the global golf ecosystem and unlock the sport's untapped worldwide potential.

We are seeking a highly skilled Technology Engineer with extensive experience in macOS device management, Microsoft 365 administration, and Windows system support. This role will be critical in deploying, managing, and troubleshooting our enterprise Mac environments, while also overseeing Microsoft 365 cloud applications and supporting Windows-based systems. The ideal candidate will be comfortable supporting a hybrid workplace, with additional responsibilities spanning identity management, SaaS Ops, and digital workplace technologies.

Job Responsibilities / What You Will Be Doing

  • Manage enterprise-wide macOS deployments using modern MDM tools.
  • Develop and enforce policies for Mac security, patching, and compliance.
  • Deliver advanced troubleshooting, scripting, and automation (e.g. JAMF Pro etc.).
  • Administer Microsoft 365 suite (Exchange, SharePoint, Teams, OneDrive, Intune).
  • Ensure seamless integration between macOS and M365 environments.
  • Support Windows desktops, laptops, and virtual environments.
  • Assist with AD, Azure AD, and Single Sign-On (SSO) configurations.
  • Maintain and troubleshoot cloud-based and SaaS applications across the organization.
  • Monitor system performance, patching, and endpoint security.
  • Partner with Information Security and Service Delivery on risk management and support escalations.
  • Operate user lifecycle (joiner / mover / leaver) processes using Entra ID and SSO tools.
  • Manage SaaS access, MFA policies, and license hygiene (Okta, Google Workspace, M365, Zoom, Slack).
  • Support automation of provisioning and deprovisioning processes.
  • Administer Slack, Zoom, Teams, and other enterprise collaboration platforms.
  • Support AV, digital signage, meeting room setups, and hybrid workplace technology.
  • Drive improvements to device standards and end-user experience in partnership with Service Delivery.
  • Strive to continually improve support processes while working with internal and external resources and stakeholders.
  • Troubleshoot any connectivity issues and work with vendors to resolve.
  • Analyze network performance and test network functionality for continued tuning and optimization.
  • Establish network security best practices and manage firewalls

Required Skills / What We Are Looking For From You

  • Bachelor's degree and 7+ years of experience in enterprise macOS administration and support.
  • Expertise in JAMF Pro, Intune, or other leading MDM solutions.
  • Solid experience with Microsoft 365 cloud administration and tools.
  • Proficiency in Windows desktop support and hybrid Mac / Windows environments.
  • Working knowledge of Entra ID, SSO, and SaaS identity / access practices.
  • Experience administering Slack, Zoom, and modern collaboration platforms.
  • Understanding of IT security best practices and Zero Trust principles.
  • Familiarity with SaaS Ops tools and service delivery frameworks (e.g., ITIL).
  • Strong problem-solving, documentation, and stakeholder engagement skills.
  • Expertise in configuring and managing network devices and architecture.
  • Preferred Qualifications

  • Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP).
  • Microsoft Certified : Modern Desktop Administrator Associate (MD-100 / MD-101).
  • Experience with SaaS Ops tooling (Okta, BetterCloud, Torii, or similar).
  • Exposure to cloud storage / backup systems
  • You Will Thrive Here If

  • You're a proactive, systems-minded thinker who finds better ways of doing things.
  • You're organized, curious, and resilient even when dealing with ambiguity or change.
  • You communicate clearly and build trust with both technical and non-technical stakeholders.
  • You take pride in solving problems and creating great experiences for your colleagues.
  • You value collaboration, agility, and the opportunity to make an impact.
  • LIV Golf is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees.

    We prohibit discrimination and harassment of any kind based on age, gender, disability, religion or belief, sexual orientation, marital status, pregnancy, race, ethnicity, or any other status protected by the laws or regulations where we operate. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, training, and apprenticeships.

    LIV Golf Investments makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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