Government and Public Sector - Service Delivery Center - Business Consulting - Operations - Analyst

Opportunity At EY

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our federal, state, local and education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams; quality work at the highest professional standards; operational know-how from across our global organization; and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting our nation and serving the people; increasing public safety; improving health care for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

Service Delivery Center Role

The Service Delivery Center (SDC) is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal and state clients. The SDC is a core component of the GPS practice. In this role, you'll be involved in project teams of all sizes, assessing or collecting client information, and reviewing supporting information for consistency with client and regulatory requirements.

Key Responsibilities :

Become technically proficient in applicable program procedures and requirements

Review documentation for completeness by following fundamental guidelines outlined in Program instructions and established procedures

Assist with fact finding and obtain needed documentation to resolve issues and exceptions

Commit to meticulous attention to detail and uphold strict adherence to all Program requirements

Execute proper documentation of review procedures and client communications per Program requirements

Provide written and verbal data analysis, outcome assessments, and procedural advice regarding client processes, administration and information

Develop increasing knowledge of sector-specific regulations and skills to support clients in adhering to regulatory requirements

Deliver status updates and effective feedback on best practices, challenges, and workstream insights

Contribute to driving operational efficiency

Execute and deliver on engagement-specific tasks as directed

Recognize and actively seek guidance from team leaders when faced with unfamiliar circumstances

Skills and Attributes for Success :

Ability to comprehend and retain complex training materials, demonstrating focus and engagement during training sessions

Attention to detail and ability to closely follow processes and procedures

Ability to interact with clients and offer feedback on processes, trends and best practices

Capability to redirect attention as needed and reprioritize daily workload with direct supervision

Willingness to learn firm and client-specific technologies

Readiness to learn and explore, eager to investigate complex situations to find solutions

Display a high-level of professionalism and maintain a polished demeanor in an environment with client and leadership presence

Authentic communicator with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization.

Qualifications :

To qualify for this role, resource must have the following :

A bachelor's degree

United States Citizenship

Strong customer service and organizational skills

Experience with Microsoft Office Suite (MS Word, Excel, PowerPoint)

Excellent written and verbal communication skills to interact with internal team members and external client personnel

Ability to learn and use technology and follow a linear and well-defined process

Respect for the need to maintain confidentiality and tact when reviewing and discussing client circumstances

Proficiency in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environment

Must be able to obtain and maintain a secret clearance or higher

Ability to work in the office 5 days a week (Monday-Friday)

Capacity to work some overtime

Ideally, resource(s) will also have :

Prior experience in a service delivery center or similar environment

Familiarity with public sector regulatory environments at the local, state, and / or federal level

What We Offer You :

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $37,200 to $76,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $44,600 to $86,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.