General Manager

Job Opportunity at Dunkin' Donuts Franchise

Responsibilities Include :

Team Environment

Assist in recruiting, hiring, onboarding, and developing employees

Communicate job expectations to employees

Hold team members accountable for their behavior and performance, addressing concerns promptly

Support the development of team members

Operational Excellence

Create and maintain a guest first culture in the restaurant

Ensure all shifts are appropriately staffed to achieve guest service goals

Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws

Ensure brand standards, recipes, and systems are executed

Help prepare and complete action plans; implement production, productivity, quality, and guest service standards

Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability

Control costs to help maximize profitability

Execute all in-restaurant marketing promotions in a timely manner

Execute new product roll-outs including team training, marketing, and sampling

Drive sales goals and track results

Competencies

Guest Focus

Passion for Results

Problem Solving and Decision Making

Interpersonal Relationships and Influence

Building Effective Teams

Conflict Management

Developing Direct Reports and Others

Business and Financial Acumen

Skills / Qualifications

Fluent in English

Restaurant, retail, or supervisory experience

Basic computer skills

At least 18 years of age (where applicable)

Basic writing skills

High School diploma, or equivalent

Math and financial management

We are a small independent Dunkin' Donuts franchisee looking for enthusiastic, hard-working individuals to work in our restaurants!

We offer : Competitive pay

Growth Opportunities

Flexible hours

Medical / Dental / Vision Insurance for eligible employees