Home Equity Mortgage Loan Processor

Home Equity Mortgage Loan Processor

The Home Equity Mortgage Loan Processor will :

Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

Manage a large pipeline of applications while meeting required service level agreements

Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting

Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include :

• Accept incoming phone calls
• Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
• Monitor and respond to incoming emails
• Monitor and respond to incoming voicemails
• Document all communication

Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments

Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

Able to articulate difficult and / or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence

Role Requirements :

This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands

Hours are typically 8 am - 5 pm PT or 9 am EST - 6 pm ET depending on your location and business needs

This is a remote opportunity; must be located within 100 miles of a local Accenture office

Basic Qualifications :

Minimum of 2 years of mortgage experience

Minimum of 2 years of customer contact experience

NMLS licensed, if not licensed must be able to obtain license within 30 days of employment

Professional Skills Requirements :

Ability to work well in a fast-paced, multi-task environment

Self-starter that thrives in a team environment

Strong organizational, problem solving and time management skills

Professional communication both written and verbal

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

We accept applications on an on-going basis and there is no fixed deadline to apply.