Branch Manager

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Pink Zebra Moving is a moving franchise that makes people smile. Our singular focused goal is to disrupt the entire local moving industry by creating a unique and remarkable customer experience. Pink Zebra Moving plans to grow from a small brand born in Birmingham, AL, to a national brand that will eventually change the moving industry as we know it today. Pink Zebra Moving of Somerset, NJ is ready to bring on an energetic person to help lead the local operations as Branch Manager. This person will join an emerging brand and help pave the way for many Zebras to come.

Qualities we are looking for :

• Customer Focused Pink Zebra Moving is a customer service company that just happens to help our customers move.
• Dependability Availability and attendance is a must.
• Trustworthy - As a bonded company, we require each candidate to pass a nationwide criminal background check, drug screens, and display a high level of honesty and integrity at all times.
• Energetic - Our days are fast-paced, full of surprises, and challenging in so many ways! There is very little sitting or down time, so please be honest with yourself.
• Communications - We communicate with our customers, managers, and co-workers in a clear and professional manner.
• Problem Solving - It's very important to be able to resolve issues in the field throughout your day without relying on someone to hold your hand.
• Time Management - Being able to efficiently handle the day's work will make or break an individual's stress level and job satisfaction. Always running late or being pressed for time takes away from our ability to provide excellent customer service!
• Detail Oriented Taking the time to correctly protect our customers items. A trained and patient individual will notice every detail and ensure customer satisfaction every single day.
• Leadership Skills Able to coach and lead a team by example. Create individual development plans for his team and help them reach their career goals.

Responsibilities and Duties

Branch Leader

Be the face of Pink Zebra in the Somerset, NJ market to help promote the brand and build a strong customer base

Manage day-to-day office tasks, including morning meetings, payroll, scheduling, billing, hiring, ordering office and moving supplies, bank deposits, performance reviews, etc.

Engage with customers, everyday and all day, providing exception customer service experience through estimates, phone calls in preparation for moves, post-move, etc.

Set and achieve key performance goals including profit and revenue through :

• Actively networking with referral sources
• Identifying potential opportunities and leads to create business opportunities

Educate and inform clients about the companys mission, products, and services

Work closely with movers to maintain efficient and customer-focused moves focused on creating an exceptional customer experience, completing moves on time and safely. This includes ensuring movers :

• Are adhering to including daily truck checks, tablet usage, move best practices for safety and time, and customer experience activities
• Movers are properly onboarded, trained, and provided ongoing support to new and existing team members
• Staff is at adequate levels at all times
• Including new and innovative ways of making moving fun

Maintain a positive workplace culture where movers are able to experience both professional and personal growth

Make people smile

Other responsibilities as necessary

Qualifications

3-5+ years of experience in office management, sales and / or leading teams

3-5+ years of experience in the moving industry is preferred, but not required

Have a positive attitude

Valid NJ driver's license

Clean criminal background

What We'll Expect ....

Be organized, professional and responsive

Understand the moving industry

Enjoy making customers smile

Enjoy helping employees grow and develop; and provide the best customer experience

Promote the Pink Zebra Moving brand

40 hour per week position with Bonus Opportunity

Be able to work Monday through Saturday, Sunday on a volunteer basis

Benefits

40 hours per work week

10 days of paid time off accrued at 2.5 days per quarter; sick time accrued at normal rates

Options for healthcare, including medical, dental and vision

Options for life insurance

401K

Business growth and end-of-year bonus opportunity