Customer Service Representative

As a Customer Service Representative you will serve as a key point of contact for our customers acting as a liaison providing product and service information and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people thrives in a fast-paced environment and brings empathy patience and strong communication skills to every interaction. Youll play a vital role in ensuring our customers receive exceptional service by responding to inquiries addressing concerns and supporting their insurance needs with accuracy and care. If you enjoy problem-solving can think on your feet and are committed to delivering a great customer experience wed love to meet you.

Your Impact :

Handle incoming customer calls with professionalism and efficiency

Assist customers with policy details claims inquiries and billing or premium-related questions

Review policy coverage to determine eligibility and respond appropriately

Compare policy information and clarify misunderstandings to ensure accurate communication

Provide information on insurance products process coverage requests and manage account cancellations

Support customers with complaint resolution while maintaining a high level of service

Successful Candidates Will Have :

High school diploma required; Associate Degree or higher preferred

Minimum of 2 years of customer service experience in a high-volume call center

Strong attention to detail and ability to follow procedures precisely

Proficiency in Microsoft Word and Excel

One80 Intermediaries is part of Arrowhead Intermediaries a global insurance distribution platform that offers deep specialization scale and innovation across wholesale brokerage program administration and specialty insurance. With more than 7000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024 our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

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Pay Range :

$18.00 - $18.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required geography and / or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page : information submitted by California applicants in response to a job posting is subject to One80s California Job Applicant Privacy Notice .

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Part-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 18 - 18