General Manager

General Manager

General Manager contributes to profitable sales growth by executing the overall store strategy; including leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs. Primary responsibilities include :

• Customer Service : Models, coaches, and holds team accountable for outstanding customer service. Engage with both associates and customers to enhance interactions. Conduct store walkthroughs for pricing / signing accuracy.
• Sales : Analyze sales and expense data to identify opportunities. Communicate business objectives and performance to the team. Strategically drive sales through store walkthroughs and leadership interactions. Improve store consistency around key performance metrics. Participate in peer group discussions to address business trends.
• Team Development : Provide in-the-moment coaching for associates. Maintain performance notes and take action on performance gaps. Enhance each leader's execution abilities and team development. Utilize recognition and rewards to reinforce positive behaviors. Motivate associates / teams to align with the company's strategy.
• Specialty Businesses : Lead Salon Manager / Beauty Manager / Supervisors and engage related teams. Analyze sales and expenses to drive performance and improvements.

Performance standards include support for shrink and safety initiatives and consistently meeting established performance standards, including sales, service, profit, productivity, and attendance.

Core competencies include prioritizing customer, taking accountability, producing results, and working collaboratively. Work experience requires minimum of 5 years retail leadership experience. Education requires a bachelor's degree or equivalent work experience.

What you get : Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays

About JCPenney : JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range USD $63,700.00 - USD $91,000.00 / Yr.