Service Advisor - AutoNation Hyundai of Carlsbad

Overview

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As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You'll use automotive knowledge and technology to uncover selling opportunities that keep drivers safe in their vehicles.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle and to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Qualifications

Compensation

Compensation for this role is commission based and averages between $60,000 to $75,000 per year.

Benefits and Perks

AutoNation is committed to creating a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply, even if you do not meet every requirement. We value innovation, teamwork, and making a positive impact in the world.

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, services, and solutions through a nationwide network of dealerships.

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