Guest Services Representative PT- Courtyard by Marriott

Job Description

Job Description

Join the highest quality Hotel and learn from the best! COURTYARD BY MARRIOTT is looking for a Full-Time Front Desk Agent. We are looking for someone friendly, courteous, and timely, and provides that hospitality spirit!

This position ensures guest satisfaction and revenue optimization through check-in, check-out, and the coordination of hotel services.

ESSENTIAL JOB FUNCTIONS :

• Executes prompt, courteous, and accurate guest check-in and check-out.
• Addresses questions or problems about Hotel rooms and rates.
• Maintains room security by providing effective key control.
• Answers telephones and responds appropriately to requests.
• Respond to guest reservation requests.
• Communicates with other departments to ensure proper handling of guests and groups.
• Follows room inventory and monetary controls
• Handles cash, makes change, and balances an assigned house bank. Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
• Handles any quest compliments or complaints and takes action deemed necessary.
• Assists other associates where needed.

HOURS AND ATTENDANCE :

PHYSICAL AND MENTAL DEMANDS :

BENEFITS

Courtyard by Marriott offers excellent Medical, Dental, and Vision benefits after 60 days. Also includes sick leave and paid time off after 1 year.

Plenty of opportunities to grow and advance in your field and other departments in the hotel. Apply now to join the Courtyard by Marriott Team!