Service Desk Technician

Overview

Syntelligent Analytic Solutions, LLC provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers' management and technical requirements in the intelligence, defense, homeland security and commercial market space.

Our customers' and Syntelligent's success are built upon the core values of People First, Integrity & Accountability, Mission Driven, Community Focus and Team Oriented.

Syntelligent is seeking candidates for placement on our existing contract. We are seeking a full-time Service Desk Technician. This is a pipeline position for future openings on the contract

Location : Augusta, GA

Schedule : Day / M-F

Anticipated Salary Range : $20.00- $21.83 hourly

Responsibilities

Duties will include :

• Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and / or applications.
• Assists with navigating around application menus, may be required to remote into customer's computer.
• Troubleshoot network connectivity issues, working with remote employees on a corporate network.
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
• Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

Qualifications

Required Qualifications :

Clearance : Active Secret Clearance and current CompTIA A+CE, Network+CE or Security+CE certification (must have one).

Due to estimated time of 120 days to obtain a Secret clearance; candidates who do not presently have an active Secret will be considered for future opportunities.

Mental Requirements : Must be able to multi-task and rapidly change priorities with limited notice.

Physical Requirements : Must be able to sit / stand at a desk for long-periods and must be able to lift 20 pounds occasionally.

Preferred Qualifications :

Online applications, please.

When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.

Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity employer. It is the policy of Syntelligent to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), national origin, age, disability and genetic information, protected veteran status and will not be discriminated against based on disability or any protected characteristic. Syntelligent's policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

If you need assistance or an accommodation in Syntelligent's online application process, please contact our Human Resources Office at 540-736-4570, Extension #505.