Global Security Operations Center (GSOC) Supervisor

Global Security Operations Center (GSOC) Supervisor

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universal is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities. Pay $24.00 an hour Paid Weekly!

Responsibilities :

• Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
• Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
• Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
• Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
• Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
• Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
• Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
• Provide feedback to both client and contract security management to mitigate failures and improve performance
• Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
• Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
• Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend / execute change management techniques for efficiency / quality improvements
• Perform supervisory / managerial responsibilities
• Ensure adequate / skilled staffing; select employees
• Establish performance goals and priorities and perform performance appraisals
• Create and deliver security presentations, reports, and participate in required meetings
• Perform other duties as assigned by the Contract Security Account Manager or Global Security Management

Qualifications (Must Have) :

Preferred Qualifications (Nice To Have) :

Benefits :

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law.