Financial Counselor

Financial Counselor

Reporting to the Manager of PFS, the Financial Counselor works with patients and / or their representatives to resolve patient account issues, develop payment plans and secure payments. Effectively screens patients for compliance with payer requirements and corrects and updates accounts to bill appropriate parties. Ensures patient information needs are met, and that they understand the hospital's revenue cycle expectations including resolution of personal liabilities through various payment options. Assists customers with the financial assistance application process. Researches historical cases in the hospital's utilization software system to develop cost estimates for out-patient and inpatient services.

Location : Glenview, IL

Full Time

Hours : Monday-Friday, 8am 4 : 30pm

What you will do :

• Communicates with patients and their representatives, physicians and their office staff, employers, and ancillary departments to accurately collect and review all required demographic, insurance / financial, and clinical data necessary to expedite payment on patient accounts.
• Receives and reviews all inpatient admission and outpatient services self-pay accounts received from ancillary departments / physicians to determine if a significant deductible or payment is applicable.
• Conducts research in the hospital's utilization software system searching for comparable historical cases to determine self-pay account liability and to construct written estimates for potential customers and physicians considering NCH for services.
• Obtains required financial information from patients including identification of payment sources and reviews financial assistance options.
• Negotiates and secures initial co-payments. Communicates hospital policies and establishes payment arrangements with patients per hospital and financial assistance policies and procedures.
• Collaborates with NCH patient financial services and medical records staff, physician's offices and insurance carriers to research and adjudicate outstanding patient account balances and refunds.
• Maintains work queues, performs necessary tasks to complete the account which may include, use of activity codes, notification and follow-up with patient via phone or written correspondence, follow-up with 3rd party payers, research within Patient ID and / or credit rating software to manage NCH accounts receivables and meet timely filing or other payer and contractual requirements.

What you will need :

Benefits (For full time or part time positions) :

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets, VEVRRA Federal Contractor.