Senior Customer Experience SpecialistVirtualVocations • Naperville, Illinois, United States
Senior Customer Experience Specialist
VirtualVocations • Naperville, Illinois, United States
30+ days ago
Job type
- Full-time
Job description
A company is looking for a Senior Customer Experience Specialist.
Key Responsibilities
Resolve complex pharmacy-related issues and provide advanced support for the EQUIPP platform
Collaborate with pharmacies, health plans, and providers to enhance quality performance
Maintain accurate CRM records and support quality reporting and value-based care initiatives
Required Qualifications
Bachelor's degree (advanced degree preferred)
5+ years in customer support, preferably in healthcare or pharmacy tech
Knowledge of pharmacy operations, medication management, and quality programs
Proficient in CRM tools (Salesforce, Zendesk) and data analysis (SQL, Excel)
Strong understanding of Star Ratings, CMS, and value-based care
Create a job alert for this search
Customer Experience Specialist • Naperville, Illinois, United States
Related jobs A company is looking for a Senior Analyst, Member & Guest Experience.Key Responsibilities Manage survey programs and Voice of the Customer (VoC) platforms, ensuring accurate sampling and governan...Show more A company is looking for a People Experience Specialist to support its People Experience function.Key Responsibilities Lead onboarding and offboarding processes, including new hire orientation an...Show more 
We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry.This individual will be responsible for high-level customer relationships, overseeing the d...Show more A company is looking for a Customer Experience Manager.Key Responsibilities Lead and develop the Customer Experience team to enhance service quality and customer satisfaction Oversee talent acqu...Show more )
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show more
We are looking for a dedicated and detail-oriented Customer Experience Specialist to join our team in Elmhurst, Illinois.
In this role, you will handle customer interactions, manage inquiries, and e...Show more A company is looking for a User Experience (UX) Lead to drive user experience across healthcare technology products.Key Responsibilities Lead UX initiatives to improve usability and user experien...Show more 
If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team.
Whether you come from a customer service back...Show more A company is looking for a Customer Experience Specialist - Pet Team.Key Responsibilities : Manage inbound email, chat, and phone inquiries to provide quality customer service Act as a liaison fo...Show more 
RAPP Chicago is looking for an Experience Strategist to join our award-winning Experience Strategy team.We are RAPP - world leaders in activating growth with precision and empathy at scale.As a glo...Show more RAPP Chicago is looking for a Freelance - Senior Experience Analyst to join our award-winning Marketing Sciences team.We are RAPP - world leaders in activating growth with precision and empathy at ...Show more A company is looking for a Customer Experience Supervisor.Key Responsibilities Supervise and provide direction to Customer Care Center agents, monitoring productivity and service levels Conduct ...Show more A company is looking for a Client Experience Specialist who will support franchise owners and coordinate with internal teams.
Key Responsibilities Serve as a trusted point of contact for franchise...Show more 
Are you a dynamic professional looking to make a global impact? Do you have a passion for customer success and growing cross-functional teams? Are you interested in joining a company who has consis...Show more
Project Lead, Customer Experience.We inspire purpose-filled living that brings beauty and quality to the modern home.Associates across our business drive results, innovate, and inspire.Drawn togeth...Show more
Become the linchpin of clear, customer-centered messaging as part of the GTM Enablement & Communications team (within Success Operations).
You'll lead planning and delivery of external communication...Show more
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show more
Senior Specialist People Experience Solutions.Since its founding more than 100 years ago, ITW has become one of the world's leading diversified manufacturers of specialized industrial equipment, c...Show more
Senior Analyst, Member Experience
VirtualVocations • Lincolnwood, Illinois, United States
Full-time
Last updated: 4 days ago • Promoted
People Experience Specialist
VirtualVocations • Naperville, Illinois, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Experience Manager
Robert Half • Hammond, IN, United States
Permanent
Last updated: 1 day ago • Promoted
Customer Experience Manager
VirtualVocations • Naperville, Illinois, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Experience Specialist
AmerisourceBergen Corporation (Cencora) • Romeoville, IL, United States
Full-time
Last updated: 10 days ago • Promoted
Customer Experience Specialist
Robert Half • Elmhurst, IL, US
Temporary
Last updated: 30+ days ago • Promoted
User Experience Lead
VirtualVocations • Naperville, Illinois, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Experience Specialist- FT
Avis Budget Group • Chicago, Illinois, United States
Full-time +1
Quick Apply
Last updated: 30+ days ago
Customer Experience Specialist
VirtualVocations • Naperville, Illinois, United States
Part-time
Last updated: 30+ days ago • Promoted
Experience Strategist
RAPP • Chicago, IL, United States
Full-time
Last updated: 30+ days ago • Promoted
Freelance - Senior Experience Analyst
RAPP • Chicago, IL, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Experience Supervisor
VirtualVocations • Lincolnwood, Illinois, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Experience Specialist
VirtualVocations • Naperville, Illinois, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Experience Manager
Flexco • Downers Grove, IL, United States
Full-time
Last updated: 30+ days ago • Promoted
Project Lead, Customer Experience
Illinois Staffing • Northbrook, IL, US
Full-time
Last updated: 4 days ago • Promoted
Customer Communications, Senior Specialist
Relativity • Chicago, IL, United States
Full-time
Last updated: 15 days ago • Promoted
FT Customer Experience Manager
Michaels • Evergreen Park, IL, US
Full-time
Last updated: 30+ days ago • Promoted
Senior Specialist People Experience Solutions
ITW Performance Polymers • Glenview, IL, US
Full-time
Last updated: 4 days ago • Promoted