Job Description

Freelance Service Designer

About RKS Design

RKS Design is a global innovation and product-development firm with over 40 years of experience delivering breakthrough solutions across consumer, medical, industrial, and digital categories. We blend human-centered design, business strategy, engineering, and our proprietary Psycho-Aesthetics® methodology to create products, services, and experiences that resonate emotionally and perform commercially. Our team works end-to-end—from insight and strategy to design, engineering, and go-to-market execution.

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What You’ll Do

• Map end-to-end customer journeys, service blueprints, and ecosystem diagrams across multi-channel product experiences.
  

• Conduct qualitative research (stakeholder interviews, contextual inquiry, customer shadowing) and synthesize insights into actionable service opportunities.
  

• Define service touchpoints, user flows, and backstage processes that align with strategic, operational, and emotional drivers.
  

• Collaborate with UX/UI, industrial design, engineering, and business strategy teams to ensure cohesive service delivery.
  

• Translate research and strategy into high-fidelity service artifacts (journey maps, service blueprints, personas, process flows, KPI frameworks).
  

• Support concept development by identifying opportunity areas, friction points, and high-value service moments.
  

• Prepare clear presentations and deliverables for client workshops, executive reviews, and internal planning.
  

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Requirements

What We’re Looking For

• 5+ years of experience in service design, design strategy, CX, or innovation consulting.
  

• Strong skills in journey mapping, blueprinting, ecosystem modeling, and systems-thinking frameworks.
  

• Ability to work cross-functionally with UX, engineering, and business teams.
  

• Experience designing services for physical + digital hybrid ecosystems is a significant plus (CPG, MedTech, SaaS, consumer electronics, etc.).
  

• Strong research and synthesis capabilities—able to turn ambiguity into clarity.
  

• Excellent storytelling and communication skills; confident presenting to clients and stakeholders.
  

• Proficiency in Figma, Miro, FigJam, or similar mapping tools.
  

Requirements
What We’re Looking For 5+ years of experience in service design, design strategy, CX, or innovation consulting. Strong skills in journey mapping, blueprinting, ecosystem modeling, and systems-thinking frameworks. Ability to work cross-functionally with UX, engineering, and business teams. Experience designing services for physical + digital hybrid ecosystems is a significant plus (CPG, MedTech, SaaS, consumer electronics, etc.). Strong research and synthesis capabilities—able to turn ambiguity into clarity. Excellent storytelling and communication skills; confident presenting to clients and stakeholders. Proficiency in Figma, Miro, FigJam, or similar mapping tools.