Operations Support Manager, Vet Med

​  ​ Come be part of a team committed to elevating Veterinary operations and inspiring teams to new heights!

This is a unique opportunity for seasoned leaders in veterinary medicine to continue growing, help shape the future of operations, and lead with a passion for servant leadership.

Remote-based role supporting ten hospitals across KS, OH, PA, and TN, with an average travel expectation of 70% within the market.

Actual travel may flex up (~80%) during leadership transitions or down (~30–40%) during more stable periods, depending on the Division’s needs.

Candidates must reside in, or be willing to relocate to, one of the states these hospitals are located in or in a surrounding metropolitan area near a large airport.

The footprint of this role may expand as the business grows.

Compensation for this role starts at $125,000 / yr, plus annual bonus potential and a comprehensive benefits package including a flexible PTO plan.

We recognize outstanding experience and impact, and higher compensation will be considered for candidates who bring significant experience and are able to make an immediate impact.

Experience in Veterinary Medicine leading multi-site or a large Multi-Specialty + ER hospital ($20M+ revenue) for several years is ideal.

Ethos Veterinary Health (Ethos) has an exciting opportunity to join the field leadership team of our fast-growing Specialty + ER (Emergency Room) business, which consists of the largest and most complex veterinary hospitals that focus on 24-hour emergency care and specialty medicine.

The role we are currently looking to hire is an Operations Support Manager (OSM).

The OSM, Specialty + ER will act as an operations expert supporting our existing hospitals and helping new hospitals transition into the group.

Ethos has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, de novo, and same-store initiatives.

Advancing medical sophistication and technology combined with the evolving human-animal bond is driving greater spend per pet and veterinary practices continue to look to partner with companies that have the capital, expertise, and management talent to drive exceptional site-level growth as the industry evolves.   The Position The OSM will report directly to the Division Leader and will closely collaborate with the Support Center and Transition Group leadership to support hospitals.

To be successful they will need to build strong partnerships with the local leadership teams; including the Medical Directors, Department Leads, Hospital Managers, and Joint Venture partners to support clinical excellence and high-quality patient care.  Operations Support Manager (OSM) responsibilities for this role generally fall into three categories :

• Operational support for the existing group of Ethos hospitals (~65%) : Work directly with a portfolio of 10 sites to improve operational and ultimately financial performance, based on hospital need.  Specific areas of focus include : Providing expertise and best practices for hospital marketing tactics, e.g., referral coordination, online reputation management Supporting professional development for hospital teams & department Improving hospital processes and workflows, including medical / nursing and customer service processes Providing oversight and accountability for each practice (for payroll, benefits, financial spends) Training and developing hospital staff in operational best practices Supporting recruitment and hiring of key hospital leaders & staff as well as providing best practices Supporting implementation of new technologies and systems within the hospitals (e.g., roll out of new patient management or inventory management systems) Collaborate with Group Leader to develop holistic plans for hospital improvement over time; help analyze financial health of hospitals, diagnose issues, and implement changes Ensure hospital leaders are trained in Ethos financial and operational systems, processes, and reports, including new leader onboarding Support hospitals with acute site needs, help problem-solve, drive change & enable growth Provides interim on-site leadership in the event of Hospital Director vacancies, supporting staff, maintaining hospital operations, and driving the recruitment and onboarding of a new leader.

De Novo Activity and Transition support for new hospitals into the group (~20%) :