Senior Manager, Service Desk

Senior Manager, Service Desk

The Senior Manager, Service Desk Manager is responsible for all areas of the front-line IT customer support and will be proficient in knowledge of the overall IT infrastructure and business applications.

You will lead the Service Desk team globally and ensure that all major call centers are delivering world class customer service. You will identify top related problems within the service centers and plan and implement solutions to increase accurate delivery to customers.

The Senior Manager will collaborate with business stakeholders across STERIS to determine future enhancements, integrations, service and software implementations. You will also be an active participant in the overall infrastructure and operations international IT strategy.

• This position is located onsite in Mentor, Ohio five days a week.

What You'll Do as a Senior Manager, Service Desk

The Experience, Skills and Abilities Needed

Required :

Other :

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer :

Market Competitive Pay Extensive Paid Time Off and (9) added Holidays Excellent Healthcare, Dental and Vision Benefits Long / Short Term Disability Coverage 401(k) with a company match Maternity and Paternity Leave Additional add-on benefits / discounts for programs such as Pet Insurance Tuition Reimbursement and continued education programs Excellent opportunities for advancement in a stable long-term career.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.

If you need assistance completing the application process, please call 1 (440) 392.7047.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.