Technical Support Engineer

About the role

As a Technical Support Production Engineer within the Technical Support Department, you are responsible for maintaining the stability and performance of the carbon composite turbine production systems. Each Technical Support Engineer monitors systems, respond to incidents, troubleshoots issues, and ensures that production is restored quickly if / when problems occur.

Key Responsibilities

• Analyze existing manufacturing processes, identify production efficiencies
• Conceive, design, develop, and test innovative solutions based on analysis and organizational objectives
• Design methods and collaborates on ideas for maintaining or increasing production capacity while improving Safety, Quality, and Production Costs
• Works closely with Production staff to meet production plan.
• Process problems are identified which reduce downtime and conserve maintenance costs.
• Analyze process failure modes and conduct root cause analysis to implement corrective actions both short term and long term solutions to reduce cost of poor quality and cycle time
• Monitor process equipment to identify potential failure modes and develops solutions to eliminate the reoccurrence of those failures
• Develop, create, and maintain required documentation for manufacturing processes, including flow charts, capacity and utilization studies, procedures, process work instructions, and tests
• Follow and maintain organizational documentation systems and standards
• Develop and update process procedures to ensure that documentation is accurate and understandable.
• Collaborate with cross-functional teams to gain insights and direction
• Interfaces with all levels of management and employees to gather information and provide guidance for implementation
• Extensive support during introduction of new equipment, products, materials, and technology
• Initiate, lead, and participate in improvement projects and capacity expansion / conversions
• Review and create Investment requests regarding the purchasing of new equipment / materials
• Coordinate equipment maintenance and improvements
• Front line support for programming and troubleshooting Robotic & automated equipment / machines
• Identifying PTS (Process Technical Specifications) or instructions when buying new equipment
• Interpret Drawings, PII (Process Inspection Instructions) and PWI (Process Work Instructions)
• Support control and audit of BOM (Bill of Materials)
• Manage and conduct employee training for productivity improvement projects, and mentor fellow engineers and technicians
• And all other duties as assigned

Competencies :

To perform the job, an individual should demonstrate the following competencies :

Qualifications :

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills and Qualifications :

What we offer

Join the world's largest wind turbine manufacturer and be part of a global team focused on sustainable energy. At Vestas, we value initiative, collaboration, and accountability in a supportive environment focused on safety, sustainability, and career growth. Work alongside motivated colleagues focusing on skill development.

Salary offered : $85,000-120,000

BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https : / / www.vestas.com / en / careers / our-recruitment-process

DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal : to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.