Escrow Manager (PGP Title)
PulteGroupJacksonville, FL, US30+ days ago
Job type
- Full-time
Job descriptionWith Direct Reports : Ensure appropriate staffing to meet department needs Utilize recruiting and selection tools / processes to build organizational talent Delegate work according to employee's abilities and skills Evaluate employee performance and plan for compensation actions in accordance with that performance Provides developmental opportunities through identification of internal and external training opportunities Provides continuous coaching with regard to functional and leadership as well as technical skills and behaviors Maintain staff schedules to provide adequate coverage at all times Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc. Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions. High School Diploma or equivalent required. College degree preferred. Notary Public preferred. Escrow Officer license required. Minimum of 3-5 years Escrow Operations Experience Supervisory Minimum of 2 years at a supervisory level or above. Specialize in RESPA with understanding of company's underwriting guidelines Understanding of title and settlement rules and regulations Effective communication, presentation, and organization skills Capacity to work in a multi-location team environment Ability to prioritize conflicting demands & meet department needs with available resources Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus Loyal : Shows firm and constant support to a cause Team Player : Works well as a member of a group Functional Expert : Considered a thought leader on a subject Self-Starter : Inspired to perform without outside help Goal Completion : Inspired to perform well by the completion of objectives Resolve complex problems and execute complex transactions as needed
Branch Manager
This position is 100% in-office / on-site Monday - Friday in Jacksonville, FL.
Job Summary :
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing / settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets and managing and developing branch staff.
Primary Responsibilities :
- Ensure daily branch operations are conducted in accordance with operations standards
- Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
- Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage
- Ensure quality customer service. Monitor and respond to Pulte Group's customer service management system (CQE)
- Review and respond to monthly quality and accounting audits
- Ensure proper handling of all funds and closings
- Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
- Market value of PGP to Pulte Group and Pulte Mortgage, customers, realtors, and other lenders
- Perform as a team member in allocating and coordinating the workflow
- Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
- Keep abreast of area competitors' products, services, and costs
- Maintain and foster branch participation in division / community events and promote Pulte values and culture
- Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved
- Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures
- Other duties as assigned
Management Responsibilities Coaching & Feedback :
Required Education :
Required Experience :
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Manager Title • Jacksonville, FL, US