Manager of Operations and Depot Repair Services

Job Description

Job Description

Description :

Location : In-Office – Lombard, IL

Reports to : CFO & VP Customer Service & APAC – Americas

About the company

At Visionix USA, we are global leaders in diagnostic imaging and ophthalmic technologies. We develop high-performance solutions that empower healthcare professionals to deliver exceptional patient care. Our product portfolio includes automated imaging systems, AI-driven diagnostics, and precision lab equipment, designed to set new standards in eye care innovation.

Requirements : Scope

This role oversees company operations, including warehouse, procurement, inventory control, logistics, facilities, and depot repair services for optical medical devices in an FDA-regulated environment. The Manager will ensure appropriate inventory levels, efficient fulfillment, quality control, and continuous improvement of the depot repair area. This position requires interfacing with R&D, Operations, Quality Assurance, Customer Care, Accounting, and global colleagues to resolve product issues, support customer repairs, and deliver high-quality products on time and within cost targets.

The ideal candidate will be a strong operational leader with technical expertise, capable of managing cross-functional teams while fostering continuous improvement, compliance with regulatory standards, and organizational efficiency.

Responsibilities

Operational Leadership

• Direct procurement, inventory control, warehouse, logistics, facilities management, and depot repair functions.
• Establish processes and KPIs for inventory and fulfillment, ensuring alignment with Sales, Finance, and Leadership objectives.
• Oversee international and domestic shipping, ensuring accurate regulatory documentation and scheduling.
• Manage facilities functions including site repairs, preventive maintenance, and workplace safety compliance.
• Lead capacity planning and budgeting for all operational departments.

Depot Repair & RMA Services

Team Management & Development

Reporting & Continuous Improvement

Requirements

Special Demands

Benefits

Equal Opportunity Employer

We are an Equal Employment Opportunity and Affirmative Action Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability.