Client Service Specialist (Hyattsville)

We are not working with external recruiters or search firms for this position - please do not reach out.

Company Overview :

Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendorwere a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value.

Position Summary :

The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish / English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations.

Responsibilities & Duties :

Administrative, Customer, and Communication Management

• Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits.
• Greet, admit, and escort office visitors and clients in a professional and courteous manner.
• Enter and manage orders received via email from property managers.
• Accurately document order details, status updates, and customer notes within internal systems.
• Follow up on On Hold and canceled jobs to confirm next steps or finalize closures.

Installer and Project Coordination

Data Management

Qualifications :

Other :

We are not working with external recruiters or search firms for this position - please do not reach out.