Director, Global Customer Care

At First Advantage (Nasdaq :

• FA), people are at the heart of everything we do.
• From our customers and partners to our greatest advantage — our team members.
• Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products.
• Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.  Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
• The Director, Global Customer Care, serves as a strategic and operational leader responsible for shaping and executing the vision for world-class customer service.
• This role supports First Advantage’s Premier Account Management team, which represents a ~$200M revenue portfolio, and is pivotal in driving scalable, client-centric solutions that enhance retention, fuel growth, and elevate the customer experience across global operations.
• This leader will guide the strategic evolution of the Customer Care function, fostering a high-performance culture and developing strong leadership capabilities across the team.
• With a deep passion for customer advocacy and a commitment to process improvement, the Director will champion initiatives that elevate service standards, streamline processes, and deliver measurable business impact.
• The ideal candidate brings a proven ability to lead through transformation, influence cross-functional stakeholders, and inspire teams to deliver exceptional results in a fast-paced, customer-centric environment.

What You'll Do :

What You'll Need to be Successful :

What Supervisor Experience You'll Need to Bring :

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This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.   United States Equal Opportunity Employment :