B-Level Technician

Call Center Technician

We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description :

• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Customer Service Representative Position Description :

Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television

Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures

Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures

Enter all calls and transactions into a tracking database

Skill Requirements :

Experience in basic home networking including Wi-Fi

Experience in TCP / IP and Internet applications

Experience with Windows and Macintosh operating systems

Ability to quickly analyze and pinpoint problems

Exceptional writing skills and verbal communication skills

Possess a positive, caring and helpful attitude

Possess excellent telephone skills

Have strong team orientation

Ability to work flexible hours and weekends

Position Specifics :

Part-time

Salary :

$14.50 an hour

Supplemental Pay

Hourly rate with monthly performance incentive bonus

Quarterly internet reimbursement

If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.

Compensation details : 14.5-15

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