Customer Success Manager

• Client Management
• Portfolio Growth: Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ensure sustained business growth.
• Strategic Education: Actively educate clients on the latest Meta and Google Ads features, tactics, and strategies to keep them ahead of industry trends.
• Success Advocacy: Develop compelling case studies that highlight customer success and the efficacy of Pattern’s strategies.
• Retention: Retain 100% of all business and revenue within your assigned portfolio.Account Expansion: Proactively identify and manage high-potential small clients within the Core service to help them scale their operations.

• Cross-functional Collaboration
• Sales Enablement: Support the Commercial team during the sales process by performing platform demos and providing strategic consultation for prospective clients.
• Thought Leadership Content: Contribute expertise to company events, blogs, and other marketing channels to enhance Pattern’s industry presence.

• Operational Support
• Talent Acquisition: Assist in the interviewing process for candidates across the Commercial team to ensure high-quality hiring standards.

• Key Success Indicators
• Platform Knowledge and Demonstration: The ability to effectively use and demonstrate the platform's features to clients.
• Data and Analytical Skills: The ability to deliver catalog analysis and derive insights from the platform.
• Feedback Implementation: The ability to take, learn from, and act on feedback.

• Must-haves:
• Bachelors Degree.
• 1-2 years experience working in digital media or performance marketing field.
• Previous client-facing/management experience.
• Good communication/presentation skills, being able to communicate to clients.
• Goal-oriented and able to adapt to a fast-paced environment.
• Fluent in English

• Nice-to-haves:
• Knowledge of other languages from the region.

• You are friendly, trustworthy, and a high-performer.
• You follow through and fast.
• You wow customers time and time again and build immense trust quickly.
• You bring smart solutions to problems and engagements.
• You give 100% and always go the extra-mile.
• You actively volunteer and participate in group collaborations.
• You take full ownership of your projects to completion.
• You proactively identify areas of opportunity and work to execute on them.

• Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

• Screen with a recruiter.
• Interview with a Team Lead.
• Interview with a Team, CRO, and our President of Pattern PXM.
• Interview with our President of Pattern PXM.
• References.
• Executive Review.
• Offer.

• Be prepared to talk about professional accomplishments with specific data to quantify examples.
• Be ready to talk about how you can add value and be the best addition to the team.
• Focus on mentioning how you would make a difference at Pattern.
• Be prepared to talk about any side projects related to data and analytics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.