Guest Services Agent

Job Description

Job Description

Guest Service Agent

Hotel Phoenix at Centennial Yards – Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to

delivering authentic hospitality and creating an environment where both guests and

associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a

workplace culture built on collaboration, integrity, and growth.

Position Purpose

We are seeking an energetic and service-focused Guest Service Agent to join our Front

Office team. As a key point of contact for our guests, this role is responsible for creating

a warm and welcoming arrival experience, ensuring smooth daily operations at the

front desk, and delivering personalized service that reflects the vibrant character of

Hotel Phoenix.

The ideal candidate will have a genuine passion for hospitality, excellent

communication skills, and a proactive, solution-oriented mindset. This position offers the

opportunity to be part of an exciting new hotel experience in the heart of Atlanta.

Key Responsibilities

Guest Experience & Operations

• Greet, welcome, and assist guests with professionalism and enthusiasm.
• Delivering excellent care for our guests by assisting them with professionalism,

passion and enthusiasm.

standards.

property management system.

seamless guest experience.

cultural experiences to enhance guest stays.

Team Collaboration & Communication

smooth daily operations.

environment.

Requirements

Preferred Experience