IT Customer Service Analyst
Gardner Resources Consulting, LLCKingston, Pennsylvania, United States1 day ago
Job type
- Full-time
Job descriptionTroubleshoot, diagnose, and resolve technical issues; escalate as needed. Proactively monitor systems and perform preventative maintenance. Document, resolve, and close service tickets within SLAs. Support and maintain equipment on-site and remotely; move / install printers, monitors, and related devices. Provide 24 / 7 on-call support as assigned. Complete project and change control tasks independently. Collaborate with team members to identify root causes and create procedures for prevention. 2+ years hands-on IT desktop support in a Windows environment. 1+ year remote desktop support using tools like Splunk, SplashTop, GoToAssist, or RDP. 1+ year printer support (Zebra, Ricoh, HP, Canon, Lexmark). Ability to lift / move up to 50 lbs. and work overhead as needed. Strong troubleshooting / problem-solving with OS, hardware, and software. Flexible for varied training schedule (first 4 weeks). 100% on-site; ~25% travel; reliable transportation. 2+ years desktop support in a production environment. Strong communication and customer service focus. Bachelor’s degree + 3+ years hands-on support. Certifications : MCSE, MCP, A+, Sec+, Network+.
Our client is looking for an on-site IT Analyst in Pennsylvania for the following schedule :
- Wednesday - Thursday 3 : 00 PM ET- 1 : 30 AM ET.
- Friday 2 : 00 PM ET – 12 : 30 AM ET.
- Saturday 12 : 00 PM ET – 10 : 30 PM ET
Responsibilities :
Required Qualifications :
Preferred :
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Customer Service Analyst • Kingston, Pennsylvania, United States
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