Claims Service Manager - Auto

Auto Claims Service Manager

This position is in our San Antonio office and leads a team of auto claims service professionals to deliver outstanding customer service and business results.

Job Responsibilities :

• Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains staff by recruiting, selecting, orienting, and training employees; manage employee work schedules including assignments, training, vacations, and paid time off, overtime and ensuring coverage for absenteeism.
• Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.
• Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Develops critical skillsets of their team as well as assisting their team with career development goals.
• Handles escalations, DOI complaints and claims with attorney representation.
• Contributes to business goals, performance metrics, and effectively uses tools & technology.
• Supports workload surges and / or catastrophe operations as needed to include working overtime during designated catastrophe events.

Minimum Requirements :

Preferred Requirements :

Benefits : Eligibility to participate in Comprehensive Benefits Package : Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.

Job Type : Full-time

Location : San Antonio, TX

Salary : $66,000.00 - $85,000.00 per year

Sign-on bonus included; amount based on experience