General Manager - Fairmont Orchid

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Company Description

Fairmont Hotels is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.

Hotel Overview

Journey into the heart of Hawai?i Island at Fairmont Orchid, a luxury oasis where the aloha spirit comes alive. Visit the warmth and serenity of 540 spacious guest rooms and suites nestled along 32 oceanfront acres on the Big Island's majestic Kohala Coast. Explore world-class beaches, underwater marine life in our private bay and lounge under palm trees by the spacious pool. With its exceptional 130,000 square-foot event space, resort amenities, including the open-air Spa Without Walls, oceanfront fine dining and unique Hawaiian cultural experiences, Fairmont Orchid is among the best luxury resorts in Hawai?i.

Job Description

As the General Manager of Fairmont Orchid, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business.

Key Behaviours and Responsibilities

Act with an open mindset and embrace innovative ideas.

Demonstrate explicit knowledge of company standards and build quality relationships with the management team.

Focus on guest / client satisfaction by maintaining product and service quality standards and handling VIP guests.

Deliver excellence by aligning with ownership objectives, driving revenue management, and maximizing financial performance.

Enable team success through coaching, mentoring, and providing learning opportunities.

Communicate a clear vision for the hotel, manage renovation projects, and address ambiguity with transparency.

Inspire top performance by motivating others, presenting market plans, and fostering a culture of innovation.

Qualifications

Prior experience in a luxury hotel General Manager position, with resort experience in a complex operation.

Experience managing detailed product transformations, strategic capital planning, and execution.

Strong educational background with professional qualifications and a continuous learning mindset.

Fluent in English.

Passionate about sustainability and environmental stewardship.

Good understanding of Hawaii and / or remote resort destinations.

Experience in managing owner relations and a proven ability to lead a unionized workforce.

Strategic thinker with excellent communication and presentation skills.

Bottom-line oriented with a focus on quality guest service and team-building.

Creative and innovative mindset, highly organized with an entrepreneurial spirit.

Engaging, friendly, and charismatic with a natural ability to connect with guests.

Additional Information

Salary range for this role is between $300,000 - $385,000 USD.

Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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