Join Us in Making a Difference Float Across Opportunities
When you join the growing BILH team, you're not just taking a job, you're becoming part of a mission to improve lives. Our Ambulatory Float Pool offers a unique and dynamic experience where no two days are the same.
Why This Role is Different If you thrive in fast-paced, people-facing roles and enjoy learning new systems, this position is a perfect launchpad for your career in healthcare administration. Supporting over 150 ambulatory departments across Beth Israel Deaconess Medical Center and its affiliated sites, you'll gain firsthand exposure to a broad range of clinical areas, from primary care to specialty practices, allowing you to build a robust skill set and strong professional network. Many of our Float Pool team members have grown into advanced roles within the organization.
What to Expect
- 60 to 90-day clinic rotations with dedicated orientation and training in each Full immersion in different ambulatory settings
- A supportive team that values development and hands-on learning
- Work 100% onsite at our Longwood campus in Boston, with occasional travel to nearby sites like Chelsea or Chestnut Hill if you're able
- Typical shifts are 8 : 00 am to 4 : 30 pm or 8 : 30 am to 5 : 00pm, with some flexibility based on clinic needs
Core Responsibilities
Answer and screen calls, greet patients and visitors, and provide clear, courteous supportSchedule appointments, update insurance information, and secure referralsPrepare patient charts and documentation using Epic and other clinical systemsCoordinate billing processes, including co-payment collection and fee ticket reconciliationMaintain physician schedules, assist with clinical correspondence, and handle confidential information with careWho You Are
A people person who's comfortable interacting with patients, families, and clinical staffTech-savvy and excited to learn Epic and other digital toolsOrganized, reliable, and eager to grow within a healthcare systemComfortable working in varied environments and adapting quickly to new teamsQualifications
High School diploma or GED required (Associate's degree preferred)1 to 3 years of relevant experience (healthcare or customer-facing roles preferred)Proficient in Microsoft Office and web-based applicationsAs a Health Care Organization
We have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more
Equal Opportunity Employer
Veterans / Disabled