Technical Call Center Specialist

Technical Call Center Specialist

Location: Jersey City (New Jersey), NJ, US Function/Branch: Operations Type of contract: Permanent Employee

Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world!

Your Role If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym's goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere. We are looking for an energetic, results-driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise. In this role, you will play a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.

Your Impact Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers Handle support requests originating from clients and transfer the necessary parts order to the back office Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed Guarantee product data collection from the market Manage the collection of feedback data related to products Proactively support CATs in order to keep support costs down Effectively record and manage incoming cases (technical issues and queries) and customer complaints Act as the first-line for troubleshooting and timely escalation to meet customer SLA's Interact with service teams to ensure timely resolution of issues in line with Customer SLA's Maintain data accuracy within the working systems at all times

About You What you should bring 1-3 years' experience in a call center environment or in a customer service support role High School Diploma or Bachelor's Degree Strong phone and verbal communication skills along with active listening skills Knowledge of customer service practices and principles Familiarity with CRM systems Ability to multi-task, set priorities and manage time effectively Passion for fitness/wellness

What we offer: Base salary $65,000 - $70,000 commensurate with experience Medical, dental, vision insurance - effective first day of employment 401k with company match - effective first day of employment PTO - vacation, sick, and holidays On-site gym for employee use Technogym is an Equal Opportunities Employer We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true