Health Access Partner Team Lead

Health Access Partner Team Lead

The Dell Medical School is seeking a Health Access Partner Team Lead.

Purpose

The Health Access Partner Team Lead serves as a frontline leader within the Access Center and is responsible for supporting daily operations, guiding team members, and ensuring exceptional patient access experiences. This role provides oversight of scheduling, registration, and patient communication activities while acting as a resource and mentor for Health Access Partners. The Team Lead reports to the Patient Access Manager and ensures efficient appointment coordination, monitors workflows, and resolves complex scheduling issues. The Team Lead also supports compliance with organizational standards and healthcare regulations, contributing to a positive and efficient patient journey.

Responsibilities

Operational Leadership

• Serves as the lead decision-maker for the daily operations of the Health Access Partner team.
• Creates and manages daily schedules to ensure appropriate staffing coverage.
• Delegates task assignments as identified by the supervisor to maintain workflow efficiency.
• Monitors team productivity and adjusts workflows to meet operational goals.
• Communicates staffing needs and performance concerns to management.

Call Center Oversight

Escalation & Patient Experience Management

Subject Matter Expertise & Team Support

Training & Staff Development

Advanced Scheduling & Data Integrity

Collaboration & Continuous Improvement

Other Job Duties may apply as assigned.

Marginal or Periodic Functions :

Knowledge / Skills / Abilities

Required Qualifications

Requires a High School Diploma / GED in with at least 5 year(s) of experience in patient scheduling, medical office operations, or healthcare access services. Demonstrated experience supporting or leading scheduling workflows, resolving patient issues, and collaborating with clinical teams. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associate's Degree in healthcare administration, business, or related field with at least 7 year(s) of experience in patient scheduling, including 2 years in a lead or supervisory capacity. Experience with EHR scheduling systems. Certified Medical Administrative Assistant (CMAA). Epic Cadence or other EHR scheduling system certification.

Salary Range

$52,000 + depending on qualifications

Working Conditions

Required Materials

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment