Assistant Guest Service Manager

The Fresh MarketVirginia Beach, VA, US

30+ days ago

Job description

The Fresh Market & You :

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.

Our added benefits for joining The Fresh Market team

Team Member discount of 30%
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
401K contribution and company match
Financial Wellness Program
Personal time off and additional time off purchase plans are available
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
Discounts on pet insurance, daycare, event tickets, and many more.

About the Position :

As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results.

What You'll Do :

With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.

Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe

Manage front end guest flow to achieve operational success and an excellent shopping experience every time

Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms

Managing order guides / ordering deadlines / reducing shrink / damage

Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner

Availability :

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications :

At a minimum, what you will need

3 plus years of experience in a guest service role

1 plus years of leadership experience

Working knowledge of Microsoft Office

Must be at least 18 years of age