Concierge Signature Vacations

Concierge Signature Vacations

In addition, this position may generate and distribute reports including arrival reports, agent error reports, and any other ancillary reports as requested. This Team Member will maintain a level of accuracy of at least 95% of input on all data entry tasks and ensure confidentiality of all data.

Oversee HGV Signature Vacation arrival auditing to confirm package details and member eligibility

Complete reporting in conjunction with audit process

Primarily outbound calling to confirm arrival information with members. If a reservation needs to be cancelled / forfeited, TM is responsible for executing that process.

Communication with partner vendors in relation to confirming the HSV package components.

Providing members with confirmation letters as needed.

Finalizing any package details that may have been missed in the booking process.

Confirming FDI status information and updating where necessary.

Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now

Completes all required Company training / compliance courses as assigned.

Adheres to Company standards and maintains compliance with all policies and procedures.

Performs other related duties as assigned.

Why Do Team Members Like Working for Us :

• Day 1 Benefit Eligibility
• Driven Base Pay
• Recognition Programs and Rewards
• Discounted Hilton Hotel Rates Worldwide!
• 401(k) Program with Company Match
• Paid Time Off (PTO) that Allows for Adventure, Rest, Relaxation, or Recuperation
• Paid Sick Days
• Employee Stock Purchase Program
• Tuition Reimbursement Programs
• Numerous Learning and Advancement Opportunities
• Daily Pay Option

Eligibility : All US Hourly Team Members Not Represented by a Labor Organization or Subject to Collective Bargaining Agreement

What Is HGV Looking For?

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience :

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.