Market Operations Leader

Market Support Leader

A Market Support Leader will utilize effective management techniques and personnel development to facilitate the success of the assigned market of facilities. It is the responsibility of the Market Support Leader to ensure strong communication between the market team and the Regional Support Leader. The Market Support Leader will collaborate with Practice Managers and Regional Support Leaders to drive operational excellence, improve processes, and execute growth initiatives based on specific goals and milestones within their market.

Responsibilities & Duties :

Partner with Regional Support Leaders to interview and select Practice Manager candidates to fill growth opportunities and openings within the market, ensuring highly skilled and experienced individuals are selected

Oversees training for new Practice Managers (PM) and provides ongoing leadership development training, including financial and operations development

Collaborates with the Regional Support Leader to review personnel development, hiring plans, financial plans, budgets, and schedules to ensure the facilities success

Lead the post-acquisition integration process for newly acquired facilities, providing on-site management during the week of integration

Acting liaison for Regional Support Leader and facility leadership, that works to properly align communication to achieve strategy commitment and successful staff alignment on overall strategy

Work with Partner / Lead Veterinarian and facility team to resolve customer complaints and arrive at appropriate resolutions in a timely manner

Overseeing Quality Pet Care

Create and maintain accurate and timely reports of monthly and quarterly requested documents

Properly escalate issues, both personnel and customer related, to the Home Office team

Ensure all facilities are properly documenting employee onboarding, safety, job training and performance management issues

Drive and promote a strong safety culture; reinforce required training be complete in a timely manner

Continuously monitor the overall performance of each site and make appropriate changes to improve performance

Complete all tasks as assigned by supervisor

Career Development :

Opportunities for career advancement include, but are not limited to :

Regional Support Leader

Qualifications & Skills :

Knowledgeable about Veterinary medicine

Unwavering interpersonal skills

Steadfast financial management, planning, prioritization and ability to supervise these assignments

Exhibits successful conflict resolution skills

Displays critical thinking ability and active listening skills

Strong verbal and written communication abilities

Extremely detail oriented

Maturity, good judgment, and professional demeanor

Self-driven, takes initiative, working with minimal supervision and direction

Ability to demonstrate and uphold CityVet's core values

Requirements :

Ability for travel up to 75% of the time [4 field days & 1 office day a week]

Highly experienced public speaking and presentation skills

Bachelor's degree desired with 3+ years' progressive management experience in a multi-site healthcare, human or pet, operations environment

Lift 50 lbs to waist height

Strong google suite, computer skills & ezyVet experience

Understanding of and ability to read and interpret financial statements

Knowledge of regulations governing veterinary clinics

Understanding of state and federal safety standards

Frequent standing, bending, walking, lifting, carrying, and reaching

At least 18 years of age at the time of hire