3PL Customer Service Representative : 369504

Job Description

Job Description

Position : Logistics / Availability CSR

Pay : $20 per hour

Schedule : Monday - Friday; 7 a.m. - 3 : 30 p.m. + OT as needed

Summary / Objective :

The Clerk will track and trace containers for availability and scheduled appointments with the terminals to pick up and return.

Essential Functions :

• Must respond to all inquiries from customers in a courteous and effective manner.
• Check Oakland terminal systems for drayage availability.
• Confirm gate fees are cleared to pull containers from the terminals.
• Track and trace containers; update ETAs in system.
• Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export purposes are compliant and correct.
• Answers Customer queries regarding availability of drayage services and deliveries in progress.
• Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
• Contact terminals for container issues.
• Create daily reports for customers, ensuring accuracy in all reports provided.
• Create pickup appointments for import loads and return of empties.
• Work closely with the brokerage division, providing daily work assignments. Updating throughout the day as new work becomes available.
• Performs other related duties as assigned.

Required Skills / Abilities :

Required Education and Experience :