Service & Solutions Center Specialist

Delaware Staffing • Wilmington, DE, US

2 days ago

Job type

Full-time

Job description

Service & Solutions Center Specialist

Work for one of the nation's top community banks! Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

Position Title : Service & Solutions Center Specialist (Full-time with benefits)

Department or Branch Location : Wilmington Admin Building

Job Responsibilities :

Process inbound calls concerning account questions, product and service information, bank policy and various customer requests. Respond to customer phone inquiries regarding a full range of customer transactions and banking products and services.
Seek opportunities to attract, retain and expand customer relationships. Assess customer needs and describe recommended product features and benefits to existing and potential customers.
Assist customers with problem resolution and provide technical and customer-service oriented support to remedy customer issues. Is knowledgeable about general banking issues in order to provide assistance and support in the areas of balances, transfers, rates, charges, product information, debit and credit card inquiries, lost cards, general mortgage inquires and NetTeller, bank-by-phone, mobile banking and website functionality. Willingly take on special projects and perform other services in an accurate and timely manner.
Open and close deposit accounts via phone and take personal and home equity loan applications. Refer in-depth questions to appropriate bank specialist when necessary.
Conduct outbound calling to generate sales by establishing new customers or expanding existing relationships. Conduct pre-call planning from lead sources to maximize outbound calling efforts.
Constructively interact with co-workers.

Hours will average approximately 40 per week and will include working some Saturdays. This position is budgeted for 2,080 hours per year.

Job Skills and Qualifications Required :

High school diploma or equivalent educational experience.

Ability to use Excel, Word, AS400 System, job-related software programs, internet, mobile banking, debit card usage, etc.

Ability to use general office / job related equipment such as a telephone, calculator, fax / copy machine, typewriter and switchboard.

Ability to type a net 30 WPM.

Excellent written, verbal and interpersonal communication skills.

Ability to multi-task and manage time.

Ability to recognize customer relationship building opportunities and up sell, cross-sell, and refer products and services.

In-depth knowledge of bank products, services, policies and procedures (preferred).

Position Available : Immediately

Benefits : Comprehensive benefit package to include :

Health, dental, and vision benefits

401K w / company match

Paid time off; paid holidays

Group and voluntary life insurance and disability insurance

Aflac supplemental plans

Employee Assistance Program

First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

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Service Specialist • Wilmington, DE, US