Loan Officer Assistant

Loan Officer Assistant

The Loan Officer Assistant role is focused on supporting the Loan Officer team in efficiently moving loans through the pipeline via effective sales system support, and document control and organization.

Primary Responsibilities :

• Provide a seamless experience for our Mortgage customers by ensuring organization, accuracy, and timeliness of all communications including requests for documentation, coordination of details, and appropriate follow-up with the assigned Loan Officer or team.
• Serve as a subject matter expert on all relevant Mortgage Sales systems to accurately input and manage relevant customer data and documents. Maintain responsibility for quality and precision of data.
• Interact with customers directly to follow up on and complete the application process and other documents as needed. Answer other relevant customer inquiries as required. May reach out to Operations team as needed for further support and information.
• Assist loan officer with various reporting needs to include creation of new reports, running, monitoring, and issuing existing reports and organizing data collection.
• Maintain current working knowledge of Mortgage products, processes and procedures, and relevant regulations.
• Provide other general sales, marketing, and operational support for assigned Loan Officer or team as needed.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Supervisory / Managerial Responsibilities :

Not applicable

Skills / Capabilities Required

Education and Experience Required :

Education and Experience Preferred :

Physical Requirements :

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $32.60 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location : Boston, Massachusetts, United States of America