Service Advisor/ Writer

Description of the Role:

Key Hyundai of Milford is seeking a talented and motivated individual to join our team as a Service Writer. As a Service Writer, you will be responsible for assisting customers with their automotive service needs, ensuring a seamless and exceptional service experience.

Responsibilities:

• Interact with customers to understand their service requirements and provide appropriate recommendations.
• Document customer concerns and vehicle information accurately.
• Coordinate between customers and technicians to ensure efficient and timely service delivery.
• Keep customers informed about the progress of their service and notify them of any additional repairs or costs.
• Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
• Maintain a clean and organized work area.

Requirements:

• Previous experience in a similar role in the automotive industry is preferred.
• Strong communication and customer service skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented and able to accurately document information.
• Proficient in using computer systems and software.

Benefits:

• Competitive salary range of $60,000 - $120,000 per year.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with employer match.
• Paid vacation and sick leave.
• Opportunities for career growth and advancement within the company.

About the Company:

Key Hyundai of Milford is a leading automotive dealership located in Milford, Connecticut. We are committed to providing exceptional customer service and high-quality vehicles to our clients. With a dedicated team of professionals, we strive to create a positive and rewarding work environment for our employees.