Project Manager

Join Our Team As a Restoration Technician

Established in 1981, Rainbow International offers home restoration, commercial restoration, and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of not only our customers but also our employee family members. We hire people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

As a restoration technician, you are a key team member responsible for the restoration of carpets, upholstery, and draperies that have been damaged by water, smoke, fire, debris, or other methods of damage. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, thrive in fast-moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Position Summary / Purpose

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company's contractual obligations through the timely and profitable delivery of restoration services. Facilitate the timely and profitable delivery of all services required to rapidly return customer's property to pre-loss condition, minimizing repairs, and downtime following property damage.

Primary Duties and Responsibilities

• Meet or exceed established targets for responding to and completing estimates on losses
• Maintain strategic relationships with vendors and subcontractors
• Meet or exceed profitability targets on managed projects
• Plan and execute projects to completion
• Obtain written contracts and payment terms for projects
• Maintain efficient and accurate flow of production paperwork from the job site to administration
• Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
• Track equipment used on company jobs
• Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
• Coordinate estimates from subcontractors
• Write job estimates
• Order materials required for projects and coordinate delivery to job site
• Maintain effective communication with customers and all involved parties including third-party owners, building engineers, property managers, tenants, etc.
• Perform property inspections and complete reports

Additional Duties and Responsibilities

Decision Rights and Authority

Working Relationships and Scope

Work with Estimators to review and oversee job estimates. Work with Operations Manager in hiring and discharge of production division personnel. Coordinate with Marketing for follow-up and job evaluation with customers. Coordinate with customer and administration function for timely collection of project payment.

Performance Competencies

Qualifications Knowledge, Skills, and Abilities

Education and Experience : High school diploma (or GED) plus three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Associate (2 year) degree or bachelor's (4 year) degree in business or construction management preferred. Advanced knowledge of building construction, remodeling, or restoration. Understands the relationship between direct labor and profitability.

Financial Reports and Budgeting : Understanding of financial reports : Profit & Loss, Balance Sheet, Cash Flow, and budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.

Technical Skills : Proficient technical skills, experience, and certification in the areas of service the company provides.

Mathematical Skills : Adequate math skills Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.

Negotiation Skills : Wins by creating advocates, not enemies, when negotiating.

Computer Skills : Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.

Listening Skills : Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.

Certificates, Licenses, and Registrations : None required for this position.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Working Conditions

The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Noise level in the work environment is moderate to high.

Benefits : Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation : $35,000 -$50,000

At Rainbow Restoration, we're here to help families rebuild their lives when disaster strikes by turning damaged properties back into safe, comfortable homes. Our independently owned and operated franchises are looking for dedicated, motivated professionals who are ready to make a real difference. If you're looking for a career where your skills are valued and your work has a lasting impact on people's lives, then we'd love to meet you. At Rainbow Restoration, we're more than just a team we're a family with a mission to restore and protect what matters most. Ready to answer the call? Join us and be part of something meaningful.