Customer Service Representative

Job Description

Job Description

Join our growing eCommerce team in Missouri City, TX as a Customer Service Representative. Utilize your problem solving skills to resolve customer issues and provide top-notch service. Apply now for this 2 month contract position

Company Profile :

Expanding eCommerce team within a thriving organization

Collaborative environment with a brand-new office space

Exciting initiatives to grow and reengage customer base

Note : This is a 2 month contract opportunity

Customer Service Representative Role :

The Customer Service Representative will play a key role in maintaining and strengthening customer relationships by providing exceptional service and proactive outreach. In addition to handling incoming calls, emails, and chats, this role will focus on a special project to reengage past customers, introduce new products, and drive repeat business.

Reconnect with previous customers who have not ordered recently to understand needs and reintroduce products

Share updates on new and existing products, promotions, and discount codes

Track and document all customer interactions and follow-up activities

Support other customer service projects as assigned

Customer Service Representative Profile :

High School Diploma required

Minimum 2 years of previous customer service experience (eCommerce or retail preferred)

Strong data entry and computer skills

Excellent phone presence and communication skills

Positive attitude and ability to thrive in a team-oriented environment

Strong multitasking and problem-solving skills

High energy and enthusiasm for connecting with customers and building loyalty

Features and Benefits while On Contract :

We go beyond the basic staffing agency offerings!  You can see the extensive list of benefits on our website under the Candidate Benefits tab.