Customer Account Representative I

Customer Account Representative

The Alameda County Water District located in Fremont, California, is seeking detail-oriented applicants with the desire to provide excellent customer service for the position of Customer Account Representative. The Customer Account Representative works in a fast-paced team-oriented environment. This position performs multiple customer service-related tasks such as billing, payments, collections, and account management. Telephone, in-person, and email communications are performed daily.

Customer Account Representative I is the entry-level classification in the Customer Account Representative series. Under close to general supervision within a framework of established policies and procedures, incumbents initially perform basic clerical duties while learning to receive and process payments and handle customer inquiries and complaints. Utility billing experience is highly desired. Ideal Candidate will possess :

• Strong Communication Skills
• Outstanding Customer Service Skills
• Ability to multi-task
• Analyze data and research information

Typical Qualifications : Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be the equivalent of Education : Possession of a high school diploma or its equivalent; Experience : One (1) year of full-time general office support work, which includes interpreting and explaining policies and procedures to the public.

Application and supplemental responses must be submitted online at www.acwd.org / jobs. NOTE : Only the first 150 applications will be considered for the review process. Important Note (applies to all supplemental questions) : Following an assessment of minimum qualifications, the determination of whether candidates will be invited to the panel interview will be based solely on evaluation of responses to the required Supplemental Questionnaire. Responses to the Supplemental Questionnaire will be auto-scored individually and independently from the employment application, resume, or any other submitted materials.