Guest Service Agent

Job Description

Job Description

Location : Hotel - Miami Coconut Grove

Summary :

We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel.

Benefits

• Major Medical, Dental, and Vision Insurance
• Life Insurance
• Legal Shield and Identity Theft Protection
• Accident / Critical Illness / Hospitalization Insurance
• Pet Insurance
• Paid Time Off
• 401K after 1 year of employment

Responsibilities :

Requirements :

Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired.