Call Center Representative

Job Description

Job Description

Description :

Join Nu Image Surgical in our Wake Forest Call Center, where your voice becomes the first step in creating exceptional patient experiences. As a Call Center Representative, you’ll play a critical role in connecting patients, referring dental offices, and their teams to the outstanding care we provide.

What You’ll Do :

• Deliver Exceptional Service : Be the warm and compassionate voice that assists callers, answering inquiries with professionalism and empathy.
• Coordinate Seamless Scheduling : Efficiently manage appointments to ensure an effortless process for patients, dental offices, and internal teams.
• Streamline Operations : Develop and maintain secure systems to handle and distribute health information between Nu Image Surgical and referring offices.
• Enhance Accessibility : Implement strategies to optimize patient scheduling with a focus on convenience and ease.
• Solve Challenges with Confidence : Identify and proactively resolve concerns, consistently exceeding expectations.
• Foster Positive Interactions : Create a welcoming and supportive environment over the phone, making every interaction memorable and reassuring.
• Your dedication to service excellence and ability to connect with others will be vital in upholding Nu Image Surgical’ s reputation for delivering outstanding care and support.

What You Bring :

Preferred Skills & Experience :

What We Offer :

At Nu Image Surgical, we value initiative, teamwork, and resourcefulness. If you’re passionate about delivering exceptional customer service and thrive in a fast-paced, patient-centered environment, we want to hear from you!

Requirements :