Field Service Representative

Job Description

Job Description

Salary :

A new opportunity has opened up on our Technical Services team for a Field Services Representative (FSR) to work remotely to assist global customers, integrators, dealers, installers and sales staff to ensure products are installed and commissioned in accordance with Senstar specifications and to ensure the best performance to meet the needs of the customer.

If you are keen on learning new technology, enjoy travelling and meeting new people, then please introduce yourself.

KEY RESPONSIBILITIES

Field Service ( Total : 80%)

• Provide in-field technical assistance throughout the various stages of product delivery, including pre-sales consultation, integrator and dealer / installer liaison, system installation, commissioning and support, and on-site troubleshooting. ( 65%)
• Conduct product or systems site surveys and installations (indoors and outdoors), including site debugging or maintenance. (5%)
• Travel extensively both domestically and internationally. (5%)
• Solve difficult product problems to the most detailed level, using laboratory test instruments. (2.5%)
• Create project files, databases, and back-up. (2.5%)

Product Information, Instruction and Documentation ( Total : 20% )

WHAT YOU BRING

Additional Assets

WHAT SENSTAR OFFERS

At Senstar, we are committed to building an inclusive and accessible environment that includes a variety of backgrounds, perspectives, and skills. We firmly believe, an accessible and inclusive workplace makes us stronger, more competitive, and innovative. Should you require an accommodation through any stage of the recruiting or hiring process please let us know.